We guarantee a money-back refund if you are dissatisfied in any way. Any problems with items you receive must be reported within 30 days of receipt.
Our site is aimed for customers who have already purchased or experienced the product, either its use in the case of skincare, smell for perfume, or color for makeup. If you have ordered the wrong item you can still return the product, but the items must be returned in the original condition, unopened and unused.
Please contact orders@strawberrynet.com before returning anything so we can send you detailed instructions on how to proceed with your return.
Important note on returning fragrances
Please check your fragrance order carefully as fragrances can not be returned under any circumstance due to international aviation restrictions.