Of the 200+ countries we ship to, 90% do not charge VAT or customs for small packages entering the country. However, in the event that you are charged VAT or customs, we will gladly reimburse you for 100% of the cost.

Simply complete the form below to request reimbursement. You can expect to receive a credit to your credit card or PayPal account in 1-2 weeks after your refund has been approved.

It is our pleasure to refund you for your expense, but please note that we are not required to issue refunds and do so on a good will basis. If you have any questions about claiming your refund or our refund policy, you may read more on our FAQ page.

Please note that this service is not available for orders shipped to China, Japan, New Zealand or Australia.

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Request a refund for customs or VAT charges

Your order details

Please enter your email address: name@domain.com Email address used for order Please enter your order number Order number:

VAT & Customs Details

Please ensure that the information you list below matches your receipt otherwise we will not be able to process your claim.

Please enter the amount you paid Amount paid: In order to be processed, customs must have been paid in the last 6 months Date customs duty was paid: Date12345678910111213141516171819202122232425262728293031 MonthJanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember Year20122013

How would you prefer to send us your receipt?

Please select File upload error. Please check that your file is in the correct format and the file size is less than 5MB