VAT Refund Form | Free Worldwide Shipping

Show Menu

Australia GST Policy

Effective from June 28, 2018, Australia's latest business legislation requires a GST to be applied on all orders at checkout. This GST is collected through the sale, instead of at the border. In compliance with this, Strawberrynet will add a 10% GST to all orders shipping to Australia. Please note that the GST is applied to orders inclusive of shipping.

VAT

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.

Email address used for order

Please enter your email address: name@domain.com

Order number:

Please enter your order number

VAT & Customs Details

Please ensure that the information you list below matches your receipt otherwise we will not be able to process your claim.

Amount paid:

Please enter the amount you paid

Date customs duty was paid:

In order to be processed, customs must have been paid in the last 6 months

How would you prefer to send us your receipt?

Please select File upload error. Please check that your file is in the correct format and the file size is less than 5MB

I'd like to send an electronic copy of my receipt using this form.

Upload a copy of your receipt

Max Size: 5MB
File Format: BMP, GIF, JPEG or PDF

Please ensure that the image of your receipt can be clearly read, otherwise we may have to ask you for it again and this will slow down the process.

I will fax a copy of my receipt

After clicking the submit button below, a confirmation page will appear on your screen. For your convenience, we will also email a copy of the confirmation screen to you.

Please print the confirmation page and fax it along with your receipt to +852 2811 5138.

I will mail a copy of my receipt to StrawberryNET's office

After clicking the submit button below, a confirmation page will appear on your screen. For your convenience, we will also email a copy of the confirmation screen to you.

Please print the confirmation page and mail it along with a copy of your receipt to:

StrawberryNET.com
Customer Service Department
Strawberry Fields
No. 4, A Kung Ngam Village Road
Shau Kei Wan
Hong Kong

Please keep your original receipt for your records.

Please verify that you are not a robot.

HELP WITH ORDER

Using The Site

Work With Us

Company Information

Legal

Australia GST Policy

VAT

Request a refund for customs or VAT charges

Your order details

VAT & Customs Details

How would you prefer to send us your receipt?

My Account

Our Company

Download